FAQs for NeuRA’s Cleaning Tender

All FAQs will appear below.

Question: In the tender response to draft contract terms and conditions, are you expecting respondents to note compliance with each clause, and elaborate further if we do not comply? 

Answer: This is correct and sufficient for now.  

Question: Are you anticipating that we will provide information at each clause demonstrating how we comply (for example, in the response to clause 5 Personnel, provide details of the number and experience of personnel who will deliver and supervise the services?

Answer: This will only be needed if you are the preferred provider, when we progress to signing.

Question: If the answer to the question above is that you are only looking for a compliance statement, are we able to submit an accompanying proposal that demonstrates how we meet the cleaning specification brief?

Answer: If you wish to do so you may, however as stated above it is not necessary for now.

Question: What consumables are intended in schedule 4?  Are these for any requested consumables not supplied by NeuRA? If so please advise what consumables should be included.

Answer: Page 2 of the Cleaning Brief under Equipment answers this question.

Question: What are the floor areas for each floor of the buildings?


Level B2                               500m2 (included areas only)

Level B1                                350m2

Level 1                                  1260m2

Level 2                                  1000m2

Level 3                                  1145m2

Level 4                                  1400m2

Level 5                                  1400m2

Level 6                                  1240m2

Villa 1                                    1000m2 (approx.)

Villa 2                                    2200m2 (approx. two levels)

PHW                                      800m2 (total for two levels)

Question: What are NeuRA’s operating hours?

Answer: 8.30am to 5.00pm Monday to Friday

Question: What needs to be included in the external façade cleaning quote?

Answer: Only the external surfaces to the Margarete Ainsworth Building – glass, metal frames, aluminium panels, painted surfaces, structural beams, signage.

Question: What external hard surfaces need to be cleaned?

Answer: All concrete paths and drives surrounding the Margarete Ainsworth Building.   

Question: Should the Lab floors be swept and mopped daily or twice weekly? Schedule 1 – Services, Section 5 states both.

Answer: Please allow to sweep and mop the Lab floors twice weekly.

Question: Does the site have any closures we need to know about & or deduct accordingly ie: 2 week closure over Christmas etc.. ?

Answer: NeuRA is closed on weekends and Public Holidays and shut down between Christmas and New Year.

Question: Do all tenderers need to lodge a price for external cleaning of the Margarete Ainsworth Building?

Answer: The external cleaning of the Margarete Ainsworth Building is not part of the contract and will not be a determining factor in the award of the contract. The external cleaning will either be treated as a variation to the contract or a separate contract through another supplier.

Question: What consumables does NeuRA regularly purchase. What price does NeuRA pay for those items.


NeuRA purchases bulk quantities of the following items:-

  • Scott Towels Optimum White 150 sheet
  • Scott Towel Compact I/L White 110 sheet
  • Scott Toilet Tissue 2 Ply Roll White 440 sheet
  • Microshield hand wash 1.5 litre
  • Pristine recycled Paper Towel Roll 90 metres

NeuRA is unable to provide prices from their suppliers.